Complete IT
IT + Security combined: EDR, SIEM, training, and dedicated support in one package
The all-in-one IT and security solution for businesses that need enterprise-grade protection without enterprise complexity. Complete IT bundles our Business Pro managed IT with advanced cybersecurity: EDR, SIEM monitoring, security awareness training, and quarterly assessments. Competitors charge $200-250+ for this level of service. Ideal for businesses with 10-50 employees, especially those handling sensitive data or facing compliance requirements.
What's Included
- All Business Pro features
- Endpoint Detection & Response (EDR)
- SIEM log monitoring and analysis
- Security awareness training program
- Quarterly vulnerability assessments
- Dedicated account manager
- Extended support hours (7AM-9PM)
- 1-hour response SLA
- Incident response support
- Compliance documentation assistance
- Advanced threat hunting
- Privileged access management
- USB device control
- Monthly executive security reports
Why It Works
- IT + Security in one package (saves $50+/user vs separate)
- EDR included (competitors charge $20-30 extra)
- Security training included (competitors charge $3-5 extra)
- Dedicated account manager who knows your business
- Meet compliance requirements (HIPAA, PCI basics)
- Reduced breach risk with advanced monitoring
Who This Is For
- Businesses with 10-50 employees
- Companies handling sensitive customer data
- Healthcare-adjacent businesses
- Financial services firms
- Businesses with compliance needs
- Companies concerned about ransomware
What You Get
- All Business Pro deliverables
- EDR deployment and configuration
- SIEM setup and monitoring
- Security training platform access
- Quarterly assessment reports
- Incident response playbook
- Compliance checklist documentation
Frequently Asked Questions
What extra security does Complete IT add over Business Pro?
Complete IT includes all Business Pro features plus Endpoint Detection & Response (EDR), SIEM log monitoring and analysis, a security awareness training program, quarterly vulnerability assessments, a dedicated account manager, advanced threat hunting, privileged access management, and USB device control.
What is the support response time and hours?
Complete IT includes extended support hours from 7AM-9PM and a 1-hour response SLA, along with incident response support.
Does Complete IT help with compliance requirements?
Yes, it includes compliance documentation assistance and can help meet basic HIPAA and PCI requirements. Businesses with more extensive compliance needs (full HIPAA, PCI-DSS, SOC2, or CMMC programs) should look at Compliance Services.
How long does setup take?
Complete IT is typically set up in 5-7 days, including EDR deployment, SIEM setup and monitoring, and security training platform access.
Who is Complete IT built for?
It is designed for businesses with 10-50 employees, especially those handling sensitive customer data, healthcare-adjacent businesses, financial services firms, and companies concerned about ransomware or compliance.
Related IT Services
Essential IT
$99/user/mo
Complete IT support with security included: more value than competitors at $125+
Business Pro
$129/user/mo
Full managed IT with backup, security monitoring, and MFA: $175+ value at $129
Enterprise IT Solutions
Custom Quote
Full-service IT department replacement with dedicated resources and 24/7 support
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