Essential IT
Complete IT support with security included: more value than competitors at $125+
Get more than basic IT support at a competitive price. Our Essential IT package includes everything small businesses need: helpdesk, monitoring, security essentials, AND email security with phishing protection. These are features competitors charge extra for. Perfect for businesses with 1-15 employees who want reliable IT without paying enterprise prices. You get $125+ worth of services at $99/user.
What's Included
- Remote helpdesk support (M-F 8AM-6PM)
- 24/7 system monitoring & alerts
- Enterprise antivirus/anti-malware
- Email security & phishing protection (included)
- Password manager for all users (included)
- Windows/Mac updates and patches
- Basic network monitoring
- Monthly health reports
- 4-hour response time SLA
- Unlimited support tickets
- Remote desktop support
- New user setup assistance
Why It Works
- Predictable monthly IT costs
- Email security included (competitors charge $5-10 extra)
- Password manager included (competitors charge $3-5 extra)
- Professional support without hiring IT staff
- Reduced downtime from proactive monitoring
- Focus on your business, not IT problems
Who This Is For
- Small businesses with 1-15 employees
- Startups needing IT support on a budget
- Remote teams needing centralized IT
- Professional services firms (lawyers, accountants)
- Small retail or service businesses
What You Get
- Helpdesk portal access
- Monitoring agent installation
- Antivirus & email security deployment
- Password manager setup
- Monthly reports
- Documented IT procedures
Frequently Asked Questions
What is included in the $99/user/month Essential IT plan?
Essential IT includes remote helpdesk support (M-F 8AM-6PM), 24/7 system monitoring and alerts, enterprise antivirus/anti-malware, email security and phishing protection, a password manager for all users, Windows/Mac updates and patches, monthly health reports, and a 4-hour response time SLA with unlimited support tickets.
Are email security and a password manager really included, or are they add-ons?
Both are included in the base $99/user price. Many competitors charge $5-10 extra for email security and $3-5 extra for a password manager, so Essential IT bundles roughly $125+ worth of services into a $99 plan.
How fast is support response time?
Essential IT includes a 4-hour response time SLA and unlimited support tickets, with remote desktop support and new user setup assistance included.
How long does it take to get set up?
Essential IT is typically set up within 1-2 days, including monitoring agent installation, antivirus and email security deployment, and password manager setup.
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